Signature Bank will never ask for your password!

Urgent: Beware of ongoing bank robocalling scam

The latest bank robocalling scam involves scammers impersonating bank fraud departments, bank investigators or bank security departments. These scammers will try to trick you into telling them your personal data so they can hack into your account.

The Federal Trade Commission data for 2024 states consumers reported losing more than $12.5 billion to fraud. Imposter scams were the most commonly reported, accounting for $2.95 billion in losses.

This is a real threat – it’s critical that you know how to protect yourself.

How to spot a bank phone call scam

  • The scammer claims to be calling from Signature Bank and the caller ID may look like it’s coming from Signature Bank. Scammers can spoof phone numbers to look like official bank numbers!
  • The scammer claims fraud on your account. It’s likely that the scammer will claim there was suspicious activity on your account or unauthorized access to your online banking account. In addition, the scammer may even manufacture a fraudulent “pending charge” to make the scam seem legitimate.
  • Fraudsters know that many people will act quickly if they receive a call claiming there’s an issue with their bank account.
  • The scammer asks for your personal information and password. The scammer will use their fabricated fraud claims to ask you for your online banking sign-in credentials. They might ask you for your password or security questions and answers. This is a red flag and should alert you it’s a scam.
  • The scammer uses your information to take control of your account. It’s important that you never tell anyone your online or mobile banking sign-in information. Scammers can use this information to hack into your account and reset your sign-in credentials.

What to do next

  • Monitor your account activity daily. It is a good idea to monitor your bank accounts on a regular basis, and even more frequently if you receive a suspicious call like this. 
  • Hang up and call us directly. If you receive a suspicious or unexpected call from someone claiming to be with the bank, hang up immediately and call Signature Bank directly at 773-467-5600 as soon as you can.

We will never ask you for your password!

Know that if a Signature Bank representative calls you, we will never ask for your password. If you call the bank directly, our representatives may ask you questions necessary to verify your identity. This is to ensure that we are talking directly to our customers and not an imposter.